Terms of Use

1. By entering this site you acknowledge and agree to all terms and conditions stated herein and in our Disclaimer and Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE. JNH Lifestyles reserves the right to alter or amend any and all terms of use and all other statements and terms appearing on this site without notice.
2. By entering this site you acknowledge and agree that this site is intended for viewing within New Zealand only and will only be construed and evaluated according to New Zealand law. We trade strictly according to Fair Trading Act 1986 and Consumer Guarantees Act 1993. If you use this site from other locations you are responsible for compliance with any and all applicable local laws.
3. Age of Majority. This website is directed for use by adults. If you are under the age of 18 in the jurisdiction in which you reside, your parent or guardian should use this website on your behalf and you should not use this website on your own or provide any personal information while accessing this website.
4. Electronic Communications: You hereby authorize the exchange of internet documents and information between you and JNH Lifestyles in accordance with the terms of this section, or by email, and you agree that this Agreement in electronic form is equivalent to an original written agreement between you and JNH Lifestyles. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
5. Exclusion of Warranties and Limitation of Liability: Except as expressly provided for in this agreement and subject to any laws, in your jurisdiction, that could prohibit or limit, in whole or in part, the scope of the present exclusion of warranties and limitation of liability, JNH Lifestyles, its affiliates, their directors, administrators, employees, agents, independent content suppliers, special partners, mandatary suppliers of license and other persons with whom JNH Lifestyles is bound or has a business relationship with (collectively the "beneficiaries") does not make or give any representation, warranty or condition of any kind, whether express or implied, statutory or otherwise, including without limitation, warranties as to uninterrupted or error free transactions, privacy, security, merchantability, quality, title, durability, suitability, non-infringement or fitness for a particular purposes, or those arising out of a course of dealing or usage of trade. In no event will JNH Lifestyles and its beneficiaries be liable for any indirect, incidental or consequential damages, howsoever caused, including but not limited to, any lost profits, lost savings, loss of use or lack of availability of facilities including computer resources, routers and stored data, punitive, exemplary, aggravated or economic damages, arising out of the products provided by JNH Lifestyles or otherwise related to this agreement or the transactions conducted on or from the www.jnhlifestyles.co.nz website, even if JNH Lifestyles or any of its beneficiaries have been advised of the possibility of such damages or claim. In no case will its beneficiaries' total liability arising under any cause whatsoever (including, without limitation, breach of contract, negligence, gross negligence or otherwise) be for more than the amount paid by you for the specific products ordered under this agreement and to which the claim relates.
6. In no event will JNH Lifestyles or its beneficiaries be liable to you for damages or losses resulting from viruses, data corruption, failed messages, damages arising as a result of: transmission errors or problems, telecommunications service providers, JNH Lifestyles contractors, the internet backbone, third-party suppliers of products or services, damages or losses caused by you, or your respective employees, agents, mandataries or subcontractors, or other events beyond the reasonable control of JNH Lifestyles. You agree to defend and hold harmless JNH Lifestyles and its affiliates against all claims, losses or damages of any kind whatsoever resulting from or caused by a breach of the foregoing and your use of the present website, including any claim for intellectual property infringement. This section shall survive the termination or expiry of this agreement.
7. Supply:We agree to supply you the goods described in our website or in our other promotional medias.We act as soon as we can once we have received your order and payment. Please be advised that if you have an urgent order or any other urgent enquires, the best way is to call us to discuss your concerns. Most of our goods are ready to be dispatched immediately from our warehouse. Pre-order goods from overseas may be delivered to you as soon as the good arrives in New Zealand.
8. Price: The purchase price is for goods supplied and packed, and it is exclusive of transportation, installation and maintenance. All prices are GST inclusive. Prices are revisable at any time prior to accepting a purchase order. All prices are given in New Zealand Dollar.
9. Payment:It is our intention to maintain an accurate and efficient payment system for our customers.We provide four major payment options, cash, Eftpos, Credit Card and financing. If you want to finance your purchase, please discuss with us first before you place an order. Payment online is through ANZ Bank and your private information will be totally secured.
10. Before You Order:
    1. Confirm that the items selected are the items you wish to purchase.
    2. Confirm that all of the other information you have provided is accurate.
11. Order Processing: Orders received before 6:00 p.m. New Zealand Standard Time are generally entered into processing, not shipped, by the next business day. Depending upon order volume, however, processing can potentially take longer than the estimated times.
    Regarding Address Changes: Typically Addresses cannot be changed. If an address change is required, it will be subject to a fee that can range in amounts starting at $35.00 and going up from there. This is because shipping companies automatically charge for any type of address change, regardless of the circumstances. If you should need to change an address, please email customer service. You will then be notified of the fee amount. When placing your order, please confirm that the address has been entered correctly.
12. Delivery: Inside Delivery is not available on any orders. We rely on courier service to deliver the goods to your address. We monitor the performance of our carriers regularly and continuously. We will arrange courier service for you. Please inquire with our sales team about your delivery cost. The goods are to be delivered to the address you provided to us, your order can not be delivered to PO Box. Delivery time is estimate only and no claims should be made in event of late shipment. In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier. For large and heavy items(more than 35kg), someone must be home to assist the driver with the goods. Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there is no damaged or missing parts.
13. Damage during Shipment: The items we sell pass a thorough manufacturer's inspection prior to shipping and are insured for damage during shipment. You are responsible for the product once it is in transit, including any damage or loss that may occur during shipment. If you receive a damaged product, please contact the shipper and file a damage claim with the shipper. The insurance is designed to provide you with the funds to repair the damage or loss. The amount the item is insured for is approximately the wholesale cost of the item minus shipping. We cannot take responsibility for damage or loss during shipment. If you choose to refuse your shipment, the total claim process can take 4 to 12 months; on occasion the claim can even exceed this time frame.
14. Order Cancellation Policy: Typically orders cannot be cancelled. Any cancellation to an order after the original sale date will automatically incur 20% restocking/cancellation fee plus any international/domestic shipping charges incurred. Please call ahead of time before canceling. If your order has been sent, you will be charged all of the freight costs. If for any reason, during the processing of your order, the unit you originally purchased goes out of stock, we will replace the unit with an item of equal or greater value. Stock status cannot be used as a reason for an order cancellation.
15. Return Policy: Buyer may cancel and return the Goods to JNH Lifestyles (Seller), subject to the terms and conditions of this policy, by providing a written notice to Seller within thirty (30) days of Buyer's receipt of the Goods. Not applicable to custom models, closeout models, sauna accessories and spa products.
    EXCEPT AS EXPRESSLY PROVIDED HEREIN, CUSTOM ORDERS MAY NOT BE CANCELLED OR RETURNED TO SELLER. DEPOSITS NOR PAYMENTS MADE BY BUYER TO SELLER FOR CUSTOM ORDERS WILL BE REFUNDED. BUYER IS FULLY LIABLE FOR PAYMENT OF THE CUSTOM ORDER. “Custom order” is defined as any order from a Buyer that is designed or manufactured entirely or partially under Buyer's specifications.
    In the event the Buyer elects to cancel a non-custom order, Buyer shall assume all risk of loss, including return, shipping, handling, restocking and other fees, costs and expenses as described in this policy and any others associated. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until Seller (a) is in receipt of the Goods; (b) performed inspection of Goods; and, (c) per Seller's discretion, has found Goods to be damage free. RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition, Seller reserves the right to refuse partial or entire deposit refund or payment or cancel any payment due and owing if the Buyer fails to comply with or violates the terms and conditions of this policy.
    Cancelled and returned Goods are subject to: (a) storage fees and costs associated with re-routing (b) handling and restocking fees (c) shipping costs to and from Seller and, (d) Seller providing Buyer with a Return Merchandise Authorization (“RMA”) number. Buyer’s failure to provide RMA number upon return shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees. Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon Seller’s request.
16. Manufacturer's Defects/Warranty: Seller confirmed manufacturer's defects in an item you purchase will be fixed or newly replaced. We generally warrant the products to be free of material defects in workmanship for at least a period of three (3) years from the date of purchase. However, under warranty, parts will be free of charge if need to be replaced and sent via Standard shipment with zero cost to the Buyer. Express shipment encompass additional charges and are the Buyer’s responsibility to pay upon service request. If a part is lost during shipping you have the choice to file a shipping claim or to reorder under personal cost.
17. JNH Lifestyles is the owner of everything on this site and no portion of this site, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without JNH Lifestyles express written permission, except as otherwise provided herein. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this site for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the material on this site for any other purpose violates JNH Lifestyles legal rights.
18. By entering this site you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
19. Do not post on this site, or transmit to this site, any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material which could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or regulation. Notwithstanding the fact that JNH Lifestyles or other parties involved in creating, producing, or delivering this site, may monitor or review certain transmissions, postings, discussions, or chats, JNH Lifestyles and all parties involved in creating, producing, or delivering this site, assume no responsibility or liability which may arise from the content thereof, including but not limited to claims for defamation, libel, slander, obscenity, pornography, profanity, or misrepresentation.
20. By entering this site you acknowledge and agree that any communication or material you transmit to this site or JNH Lifestyles in any manner and for any reason, will not be treated as confidential or proprietary but will become the sole property of JNH Lifestyles. Furthermore, you acknowledge and agree that any ideas, concepts, techniques, procedures, methods, systems, designs, plans, charts, or other materials you transmit to JNH Lifestyles will similarly become the sole property of JNH Lifestyles and may be used by JNH Lifestyles anywhere, anytime, and for any reason whatsoever.
21. By entering this site you acknowledge and agree that any name, logo, trademark, trade name or service mark contained on this site is owned or licensed by JNH Lifestyles and may not be used by you without prior written approval.
22. Although this site may be linked to other sites, JNH Lifestyles is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked site, unless specifically stated herein. By entering this site you acknowledge and agree that JNH Lifestyles has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
23. JNH Lifestyles reserves the right to revise these Terms of Use at any time and for any reason and reserves the right to make changes at any time, without notice or obligation, to any of the information contained on this site, including but not limited to product colors, specifications, accessories, models, materials or other features. By entering this site you acknowledge and agree that you shall be bound by any such revisions. We suggest periodically visiting this page of the site to review these terms and conditions.

Privacy Policy

1. General. This section with respect to your personal privacy indicates that JNH Lifestyles may collect and use your personal information.
2. Identifiable Information. JNH Lifestyles will collect personal information about you (such as, your name, address, telephone number or email address) only if you provide it to us voluntarily by completing and submitting a paper form or online (or by contacting a customer service agent). In addition, some of our interactive promotions may invite you to send us names, email addresses, residential addresses or other information about people that you refer to us, in order to participate in certain promotions, including offers of samples, products or services offered by JNH Lifestyles online ("Products"). You can decide not to give such references, although this may affect your eligibility to participate in any such promotion.
3. Use of Personal Information. JNH Lifestyles may collect and use your personal information to better understand your needs and how we can improve the Products and services we offer to you, as well as to contact you. Your personal information may be disclosed to employees of JNH Lifestyles in connection with services they provide to JNH Lifestyles. Otherwise, JNH Lifestyles will not disclose your personal information to others without your consent.
4. Security. JNH Lifestyles has pledged to keep secure the data you provide to us and shall take reasonable precautions to protect your personal information against loss, misuse or adaptation. We ask the people to whom JNH Lifestyles provides access to your personal information in connection with providing services to JNH Lifestyles to confirm their commitment to respect the confidentiality of such information and to prohibit use of such information for any purpose other than those for which they were transmitted.  
   In order that the transmission of information from you to this website is safe, all the data transmitted through an online order or by submitting a form must by accompanied by a Secure Socket Layer ("SSL") 128 bit browser, otherwise the data will be denied. This ensures to reduce the risk of computer attacks. If the SSL protocol is not supported by your current browser, you can install the necessary updates on the website of the internet provider (such as Microsoft, Netscape, etc.).  
   In order to offer a safe experience when shopping online and to maximize your protection, JNH Lifestyles associates itself only with recognized service providers with extensive experience .To ensure maximum security of data related to transactions by credit card, JNH Lifestyles adheres to current laws.  
   JNH Lifestyles reserves the right to amend the terms of this section at any time without notice, except to reduce the security of your experience on our website.
5. Online Policy Only. This online privacy policy applies only to information collected through our website and phone orders and not to information collected offline.
6. Your consent. By using our site, you consent to our privacy policy.
7. Questions and feedback. We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.