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Frequently Asked Questions

What is Far Infrared Sauna?

A Far Infrared Sauna is a sauna that engages Far Infrared light to heat the body in an enclosed cabin. Far infrared rays are emitted from heaters within the sauna. Infrared light is the invisible light which is part of the sun’s spectrum. As humans our visible spectrum goes from red to violet, with the beautiful colors of the rainbow being red, orange, yellow, green, blue, indigo and violet. The infra-red meaning is “below-red” like ultraviolet (UV) means “above-violet. Our infra-red saunas use the far part of the infrared spectrum.

What research has been conducted or studied about FAR Infrared Saunas?

NASA discovered in the mid-1960’s that FAR waves was an effective way to maintain cardiovascular health and conditioning for astronauts during long space flights. Medical doctors and the infrared society as a whole continues to research and support the many health benefits of FAR infrared saunas as a wonderful method of well being. 

Are Infrared rays harmful?

No. Infrared sauna is completely safe. JNH Saunas use radiant energy (same as produced by the sun) to the heat the body, not the room.  Our infrared heating technology does not include any harmful UV rays.

I have a medical condition, can I safely use a JNH Lifestlyes Sauna?

Many sauna users have medical conditions that have improved from frequent sauna sessions. Sauna users have experienced the benefits of lowering blood pressure, improving circulation, detoxifying the body from medications and toxins, reducing and improving acne, weight loss, the ease of aching muscles, improving skin tone and appearance, speeding the healing process of bruises and cuts, reducing stress, better sleep, and cardiovascular conditioning. We always recommend that you consult your doctor before beginning a sauna session and individual results may vary. Please read our disclaimer for more information.

What is the difference between a traditional sauna and infrared sauna?

Traditional saunas use heaters to warm the air and stones within the sauna room. The heat source attains high temperatures which in turn heats the air in the sauna. Most modern saunas are controlled by a thermostat to produce high temperatures. The air in these traditional saunas run between 70°C to 90 ° F. The body heats up as the hot air fills the room which results in a sweat. These temperatures are extremely high and it is recommended that the session be no longer that 15 minutes. Our infrared saunas use a heater that creates infrared waves that heat the body directly. The infrared rays are the same rays that come from the sun without the UV radiation. The rays penetrate the skin deeply without heating up the air in the room. The temperature within the infrared sauna is around 45 ° to 60 °C. The lower temperatures allow for longer sauna sessions providing you the opportunity to sweat more.

What is the difference between ceramic and carbon fiber heaters?

Both types of heaters provide the same health benefits and will produce the results you’re after. The difference is in the heat distribution between the two heaters and the type of sauna experience you want.
Carbon fiber heaters are best for those who would prefer a long, relaxing sauna session or for those seeking healing from a chronic condition or disease. If you desire a quick, intense sweat, you may wan to go with a ceramic heater. Below, we’ve provided a comparison of the two types of heaters to help you decide:

Ceramic Heaters

  • Have a high emissivity (degree at which material can emit)
  • Last an average of 9,000 hours
  • Are rod-shaped for optimum FIR dispersement
  • Are made of true ceramic
  • Do not have a large surface area but because they are enclosed in a reflective plate, the far infrared is able to target a large portion of the body
  • Have the fastest warm-up time to produce a very intense heat that will allow you to sweat within minutes

Carbon Fiber Heaters

  • Have a high emissivity (degree at which material can emit)
  • Last an average of 18,000 hours
  • Are made of a thin carbon plate for even heat and FIR emission
  • Are flexible and less fragile
  • Have a flat surface that allows for a more even heat distribution
  • Have the largest flat surface area that infrared heaters offer
  • Offer low wattage for a more gentle, therapeutic heat
  • Provide the same health benefits as ceramic

What accreditation does a JNH Lifestyles saunas carry?

We put your safety and satisfaction first at all times. We maintain the highest standards in the industry. Our manufacturing facility conforms to ISO 9001:2000 standards. We hold the highest safety, quality and electrical certifications: RoHS, ETL (US), ETL (Canada), CE, C-TICK, CCC and  FCS.

Where should I place my sauna?

Our saunas are designed to go indoors. We recommend that you place your sauna somewhere dry and avoid places that are wet or have moisture. We recommend your bedroom, home gym, or bathroom.

What payment methods can be used?

JNH Lifestyles makes purchasing your infrared sauna easy. You can place your order by calling us and speak with an infrared sauna specialist or order online through our official website. You can rest assure that your order will be securely placed online or by telephone. Please refer to our Data and Privacy Policy. We accept Visa, Master Card, Discover, American Express, Cash and bank transfers. We also offer financing options. Please call us for more information. 

Are JNH Lifestyles Saunas energy-efficient?

Our saunas are the most efficient saunas available today. The estimated energy cost is around $0.25 per hour.

How do I install or set up my sauna?

After your JNH Lifestyles sauna purchase you will receive a “Delivery & Pre Installation Guide” to help you prepare for your sauna delivery. Once your sauna has arrived, the “Owner’s Manual” will be included.

How long will it take to set up and install my sauna?

Generally the entire process requires no more than 1 hour with the help of 2 adults.

What warranty do I have with a JNH Lifestyles sauna?

Your sauna is fully covered for at least 12 months and depending on the collection that you purchase, you may receive lifetime warranty for some models. To know more about what warranty is covered with your ideal sauna, please call us and one of our team members will gladly assist you.

How soon will my sauna ship out?

Your JNH Lifestyles sauna will generally be dispatched within 24 hours (not including weekends) from the time you’ve placed your order (provided it is in stock) from our warehouse in Auckland. Actual delivery time will vary between each customer, however tracking numbers will be provided for your reference.

How much does delivery cost?

This will vary depending on your location and the sizing of your sauna. Please ask our sales associate for an accurate pricing. 

Can I pickup my sauna?

Yes you can between Monday to Friday, 8am - 3pm. Our warehouse is located in Mangere, near Auckland Airport. 

Can I see one of your saunas before I make a purchase?

Unfortunately we do not have a showroom for our saunas. However, we are so confident with our product that we offer a 30 Days Return Policy. For more information, please read our product guarantee. We also encourage you to read our customer reviews to see what our customers think about us. 

Is there servicing or maintenance requirement for your saunas?

Our infrared saunas are designed for home-use therefore doesn't require regular maintenance like commercial units do. Due to our innovative modualize design, all parts of the sauna can be replaced with a single screwdriver at the event of any parts failing to do its job. For more information about maintaining your sauna, please read the "Owner's Manual" that came with your infrared sauna unit.

Are there age restrictions for infrared sauna use?

Pregnant women and children under the age of 5 years old should avoid infrared saunas. Children under the age of 18 should always be accompanied by an adult. Users with any medical conditions should always consult their physicians prior to using a sauna.

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